HOSPITALITY
Where service never stops, what happens on every shift has to reach someone.
Front desk, kitchen, floor, bar and maintenance connected through a trusted channel to report and address situations that could affect your team, the guest experience and each unit’s results.
Cash shortages
Unfair tip distribution
Theft at the bar and kitchen
Harassment by supervisors or guests
Excessive hours
One business. Different areas.
One goal: detect issues before the guest notices.
Intake
Manipulated charges, cancellations or bookings, and misuse of guest data.
Food and beverage
Theft of supplies and drinks, unrecorded charges and unfair tip distribution.
Housekeeping
Missing items, harassment and workloads beyond what was agreed.
Purchasing and storage
Supplier favoritism, unreported shrinkage and irregular inventory movements.
Management and supervision
Abuse of authority and retaliation tied to shifts, schedules or tips.
It’s not perception. It’s data.
USD 100,000
is the median loss per fraud case in food and hospitality.
ACFE, 2024
43%
of frauds are detected through a tip, not an audit.
ACFE, 2024
14.2%
of sexual harassment complaints filed with the EEOC in the U.S. come from the food and hospitality sector.
EEOC
Your team knows best what happens on every shift.
Everyone on the floor, in the kitchen or at the front desk sees things management can’t. Giving them a voice lets you address them before they turn into losses or public complaints.
Harassment and abuse of authority
Between supervisors, coworkers or with guests, often tied to shifts or tips.
Cash mishandling
Register shortages, unfairly split tips or unrecorded charges.
Inventory theft
Supplies, drinks or merchandise that go missing between storage, kitchen and bar.
Ignored working conditions
Excessive hours, missed breaks or failure to follow basic safety protocols.
Conflicts of interest with suppliers
Favoritism, bribes or improper deals in purchasing and hiring.
Misuse of guest data
Access to or use of personal or payment information outside protocol.
How Ethic Lines works
Behind every report there’s a team of professionals, not just a platform. This is what happens from the moment someone reports until the case closes.
01We receive
Your people report through whichever channel suits them: phone, voicemail, email or web platform. Available 24/7 and anonymous if they choose.
02We audit
A team of specialists reviews every report, classifies it and confirms it has the information needed to act.
03We inform
We securely notify only the designated people, with the case ready for decisions.
04We follow up
Every case is logged on the platform until it closes, with status visibility and regular reports.
Many reports involve conduct, not just money. That’s why they’re reviewed by a team of criminologists, sociologists and psychologists.
Nobody is going to tell you.
Unless they have somewhere to.
Give your people a safe channel to tell you.